Privacy Policy.

1. Purpose

The purpose of this privacy policy is to let users of duckinghell.co.nz, duckinghell.nz and duckinghell.com (referred to as “DUCKING HELL LIMITED”, “website”, “we”, us”, or “our”) know when we collect personal information and what we do with it.

2. No Need to Disclose Personal Information

You can use this website without disclosing any personal information. However, you will not be able to place any online orders or contact us, as we require your personal information in order to process your orders and get in touch with you.

3. What We Collect

Personal information means any information capable of identifying an individual. We only collect only the information necessary for us to complete your order or to contact you regarding the status of your order.

The information we collect in order to process orders include your full name, email address, shipping address, billing address and phone number. We do not store your credit card information. All credit card processing on this website is handled by Stripe.

We do not, and will not distribute, rent or sell your personal information listed above without your permission.

Our websites do utilise cookies to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. 

4. Processing of Data

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you.

4.1 Communication Data

This includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.

4.2 User Data

This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business.

4.3 Technical Data

This includes data about your use of our website and online services such as your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, timezone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

4.4 Marketing Data

This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

5. Access

Besides our staff, we share this information with a third party fulfilment platform in order to take make sure your order gets to you as fast as possible.

6. Your Rights

Providing some information is optional, if you choose not to enter a certain type of information we’ll be unable to fufill your order. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

If you’d like to ask for a copy of your information or to have it corrected, please contact us at [email protected].